Our mission is to provide affordable referrals and our goals are care, cost and communication...
- We provide a top-quality service with experience and expertise, strength and depth.
- We give a personal and friendly service and we will treat your pets as we would our own.
- We are available to discuss cases and to take referrals around the clock.
- Our service comes at an exceptional price, affordable for the uninsured as well as the insured. We strive to find solutions to suit the various budgets of clients in this cost-conscious world. Most of our cases are done for “fixed prices”. (See the Pet Owners' section for more details, and please note that there are some differences in the application of fixed prices with surgical and medical cases).
- For surgical cases we only charge one consultation fee per problem – and there can then be an unlimited number of rechecks with us for that problem without further charge.
- We charge a fixed fee for radiography. We will take an unlimited number of radiographs for the same problem on an unlimited number of occasions without any further charge.
- We firmly believe in simplicity and continuity.
- We give a personal and friendly service.
- We are readily available to advise clients and vets “24-7”, including weekends & Bank Holidays. Many clients text or email us with photos, videos and updates allowing us to give close support from a distance.
- We provide the referring vet with a detailed report by email (or by fax and post if preferred) before patients are discharged.