Following the latest government update, we want to reassure you that at West Midlands Referrals, we remain fully open.
There will be certain measures in place for the foreseeable future to protect both our staff and clients and to minimise the risk of any potential closure due to an outbreak on-site.
To reduce travel/face-to-face contact, we intend to continue doing most follow-up checks by email and a phone consultation where necessary.
As we work through the backlog of cases, please be aware that it may be harder to book appointments with particular vets or at certain times over the coming months, and our usual time frames for booking cases may be longer. For advice on how to proceed, please get in touch with us. Our reception phone services remain stretched; therefore, we advise contacting us by email with a short representative video and/or photo of your pet’s problem. We will aim to reply within a matter of hours. We ask that you please bear with us, and thank you for your understanding.
Guidance on visiting our practice:
Please call us if you’ve been exposed to COVID-19 or had close contact with someone who has or is experiencing symptoms (new persistent cough and/or fever). We can advise you on how your pets can receive their needed care. If you have been self-isolating for any COVID-19-related reason and have recently visited us, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients.
Please consult the current government guidelines to determine your personal level of risk and act accordingly. You may be categorised as at risk, shielding, quarantined, etc.
Please limit the number of people who attend with the patient. Ideally, we’d prefer that just one person attends with each patient, and this should be someone who can handle the patient and can speak for the whole family. We ask that all other people remain in/close to your vehicle where possible.
Please ask that you wait outside on arrival and call 01543 414248. We would also ask that you keep your line free so we can call you back.
We will advise you of how we can safely take your pet into the practice to be examined. Please remain close to your vehicle outside the practice and minimise contact with other clients.
We regret that we won’t be able to allow clients to visit hospitalised patients for the time being.
We’ll endeavour to support you and your pet and thank you for your ongoing understanding in these challenging times.
Thanks for your cooperation,
West Midlands Referrals
